How can we help?
Find quick answers below. If you can't find what you need, email us and include the address on your NoxaFit account.
Email support@noxafit.comAccount access
Signing in, password resets, and verification emails.
I forgot my password
Request a password reset email for your account. The link in that email opens a NoxaFit page where you choose a new password. If the email does not arrive, check your spam folder and make sure you used the address your account was created with. If it still does not arrive, email us from that address.
My verification email did not arrive
Check your spam folder first. Verification links open the same NoxaFit page used for password resets. If you still cannot verify your address, email us with the address you signed up with.
Workouts and saved progress
Changing a program, and what to do if something looks missing.
How do I change or view my program?
On the Home screen, the Today's workout card has Change and View plan options, and the Active program card has a View button. The Workouts tab lists programs you can browse.
My workouts or progress look missing
Confirm you are signed in to the same account you used before. If something is still missing, email us the address on your account and describe what you expected to see.
Subscriptions and purchases
Billing, cancelling, and the Personalised Program.
Can I subscribe to NoxaFit now?
NoxaFit app subscriptions are not currently available for purchase. See the pricing page for what is available today.
How do I cancel a subscription?
Subscriptions bought through the App Store are managed in your Apple ID subscription settings, not inside NoxaFit. Deleting your NoxaFit account does not cancel a subscription billed by Apple.
A purchase is not showing in the app
Email us the address on your NoxaFit account and the email or Apple ID the purchase was made with, and we will look into it.
I bought the Personalised Program
The Personalised Program is a separate, one-time purchase and is delivered by email, so check your inbox and spam folder. For refunds, see the refund policy; for anything else, email us.
Privacy and account deletion
Your data, and deleting your account.
How do I delete my account?
In the app, go to Profile → Account → Delete my account. If you cannot access the app, the account deletion page explains how to request deletion by email. Deleting your account is different from cancelling a subscription: it does not stop billing handled by Apple.
How is my data used?
The Privacy Policy explains what we collect and why. For access or correction requests, email us.
Still need help?
Email support@noxafit.com. You can also read the Privacy Policy, Terms, or refund policy, or visit Contact.