Refund Policy

Operator

NoxaFit is the product and trading name used by Alistair Chitambo, the individual operating the service. References to “NoxaFit”, “we”, “us” and “our” in this document refer to Alistair Chitambo as the operator, unless the context refers to the product. Contact: support@noxafit.com.

Postal contact address: Jana Sapiehy 2 /27, 20-095 Lublin, Poland. Telephone: +48792120770.

Free plan availability

NoxaFit offers a free plan so users can start tracking workouts, explore the exercise library, and understand the app before upgrading to Pro.

Paid Pro subscriptions

NoxaFit Pro may offer monthly and annual subscriptions where available. Features, localized prices, renewal frequency and purchase conditions are shown before confirmation. App Store subscriptions may renew automatically unless canceled. The App Store confirmation screen is the authority for the actual localized purchase price and billing duration.

Monthly and yearly subscriptions

Canceling a subscription stops future renewals, but it may not automatically refund past payments or the current billing period. Manage or cancel App Store subscriptions in Settings → [your name] → Subscriptions. Deleting a NoxaFit account does not, by itself, cancel an App Store subscription. Access depends on verified subscription status and expiration.

Restore Purchases

To restore an existing App Store purchase, sign in to the NoxaFit account associated with that purchase and use Restore Purchases in Plans & Billing or the Pro upgrade screen, with the same Apple Account used for the purchase. Restore checks existing purchase history; it does not buy a new subscription, extend an expired subscription, or guarantee active Pro access. If access is not restored, contact support@noxafit.com.

Separate Personalised Program

The website Personalised Program is a separate one-time product, not a NoxaFit Pro subscription. Its current price and purchase conditions are displayed in the program checkout. Program payment and refund questions can be directed to support@noxafit.com; applicable consumer rights remain unaffected.

App stores and third-party checkout

For App Store refund requests, visit reportaproblem.apple.com. Apple handles these requests under its refund process, subject to applicable consumer rights and laws. Cancellation does not automatically refund a payment. For access or billing assistance, contact support@noxafit.com.

Billing help

If you are unsure where to manage a subscription or need help with a billing issue, contact support@noxafit.com. We aim to help as fairly and clearly as possible within the rules of the payment platform.